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Management Training Pragram

Management Training Pragram

Office management

Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain and improve efficiency and productivity.

Main functions

An office manager is responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:

  • Customer Service
  • Report Writing
  • Budget Management
  • Database Management
  • Systems Analysis
  • Process Mapping
  • Purchasing
  • Book Keeping
  • Human Resources
  • Recruitment
  • Accounting
  • Sales and Marketing
  • Records Management
  • Form/Template Design
  • Website Maintenance
  • Project Management
  • Management Consultancy
  • Facilities management
  • Space Management
  • Risk Management
  • Payroll

Personal competencies useful in the role are: problem solving skills, good decision making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.

Staff Management

Staff management is the management of subordinates in an organization. Often, large organizations have many of these functions performed by a specialist department, such as Personnel or Human Resources, but all line managers are still required to supervise and administer the activities, and ensure the well-being, of the staff that report to them.

Staff managers include people who lead revenue consuming departments, for example, accounting, customer service, or human resources. They serve the line managers of the organization in an advisory or support capacity by providing them with information and advice. Furthermore, staff managers usually do not make operating decisions.

Staff management may involve moving a workforce around and utilizing human resources. Within staff management there is also line management, which involves the hierarchy system of the organization. Human resources and line management are often aligned as they both involve employees of any given organization.